CODE OF ETHICS

Flippen the best service ever - no more dealerships for my Caddy's

(Translated by Google) Good service (Original) Buena atension

In September 2019 I moved to Fort Myers from Nebraska and within a month I had an engine light on, and my “D” for drive light started flashing on my 2009 Honda CRV. I was wary of taking it to a dealer and found Superior Auto Care with honest reviews online. I made an appointment for October 26th and had the pleasure of meeting Miguel Gonzalez, the owner, who assured me the car was safe to drive, then cleared two of the three codes related to the diagnosis of the vehicle. Mr. Gonzalez reported that I needed a 2nd clutch transmission pressure valve replaced. Mr. Gonzalez and his wonderful staff installed this part on my next day off and added quarts of transmission fluid to the car ensuring the cars longevity I am sure. I have an appointment on the 23rd for new spark plugs as the car has 122000 miles on it. While I was in the office, I witnessed Miguel loan a customer his personal truck, this customers service would take some time and Miguel did not want his customer to be inconvenienced. Another customer came in to offer to pay for hoses that Miguel had ordered for the customer’s car. The hoses were the right order, yet Miguel felt that they were not of a suitable quality to install on a customer’s car; Miguel declined to take this customer’s money and said “inferior parts are sometimes the cost of doing business, I won’t pass this cost on to you”. Miguel and his staff did a professional, cost efficient, accurate repair on my car. He was kind and ethical with other customers in my presence. I am grateful that whatever the future brings I know exactly whom to trust my car to going forward. People like Miguel Gonzalez, and his professional staff, offer me the opportunity to write praise that is no more than truth, thank you all I appreciate you. If you, gentle reader, would like to contact me I am Tom Heelan at heelan.tom@gmail.com

Friendly staff and great prices. I would not trust my vehicle with anyone else in SW Florida. They do a great job!

Great place, quality service and does it right been there many times

They know how to fix, Didn't pay too much.

Great place. Rebuilt engine on car.

Friendly, knowledgeable staff, quick service, reasonable prices, honest, dependable owner who treats women with respect and dignity. I highly recommend this place.

Had service done 3 times on my lincoln MKZ. @ least 30/ 50 percent less then the retailers/ dealers. Much appreciated. Great work for less. Will be back.

As a woman who knows not much about cars, I am always apprehensive about going to a repair shop, until my friend recommended me Brian's Complete Automotive repair shop. I was immediately satisfied with the quote I was given. I was able to get my car in the same day as the initial phone call and was returned by end of day. Not only was the repair fixed properly it was done in a friendly and timing matter. Thank you so much for renewing my faith in mechanics! Love this place! What a painless experience! Thanks guys! Yes, I would gladly recommend this business to a family and friends. Donna K.

This is to inform anyone thinking of choosing this shop for your auto repair needs to LOOK NOWHERE ELSE!!! This is hands down the best option as far as quality of service and value for your hard earned dollars. Derek is professional, practical, to the point and the service he and his expert mechanic offer is second to none. I was informed of the needed repairs step by step and they never took it upon themselves to do more than origanlly discussed without first consulting me. This was very refreshing as I'm sure you all know the old " we quoted you 500.00 but now it's 1500.00 if you want your car back"...sorry:/ Not at Brians Complete Automotive. Seriously, no matter what your vehicles needs are take it to Derek and rest assured you are in the best hands. Thanks for everything!

I looked everywhere for an honest mechanic with affordable prices and he was recommended to me by my friends. I was very happy with the service he did on my Volvo convertible and my moms Toyota. He was quick too and since I work not too far he drove me to work and when the car was ready he picked me up. 5 star service for sure! :)

Top rate service

I have a 2006 Ford Explorer with a 4.0L SOHC engine. The engine developed a problem common with this engine at 150,000 miles where the timing chain guides became worn and made a lot of noise. The engine was not burning oil and I just wanted the guides and chains replaced. I searched for a year (not driving my car) for a mechanic that was experienced in performing this repair. Some mechanics I went to would not perform the repair and instead wanted to replace the engine. Other's quoted a price that was equal to installing a new engine. After speaking with Albert at this shop, I was confident that they could do the job and the did the quality work for half the price of others. I could not be happier with the result of the repair and the service I was given.

Miguel is absolutely incredible. I brought the car unannounced on Saturday and he happy began to inspect the car. He took the time to fully explain what was wrong with the car and offered same day work. I will be going to them for all repairs. Strongly recommend!!

After asking around for the best, most reliable place, I was so happy that I chose Brian's Complete Automotive. They work on ANY type of vehicle, were less expensive than other shops and were very speedy in getting my SUV back to me. Honest, trustworthy mechanics are hard to come by these days. Highly recommended.

Awesome guys that go the extra mile to take care of their customers! Dealerships will take advantage of you but these guys won't. I highly recommend them. There's no other place I take my vehicles in Lee County.

Honest reliable

This type of shop is hard to find. Their honest and worked after hours to make sure my work truck was up and running correctly. Quality work is important to me. Thank you

Brains automotive did a great job at fair price repairing my vw 2012 Tiguan in a timely manner. Thank you so happy to have found you. You helped to make our Christmas Happy Dan & Donna

BEST And ONLY PLACE TO TAKE YOUR VEHICLE!!! Trustworthy and thourough mechanics! Honest and Reliable!!! Trust me, You WILL NOT BE DISAPPOINTED!!! Miguel's The Best!

Worked with Albert, was an awesome experience. They really take care of their customers!!! Was able to drop my car off and get it back next day!! I will be taking my car here for all repairs from now on.

Great mechanics

Called Miguel on a rear brake issue on my 2015 Ford Edge. Expecting I would have to make a appointment, he said to bring it over and he'd take a look at it. Long story short within 3 hrs I had new rear brakes and rotors and back on the road. Without a doubt, the best service at reasonable prices. I highly recommend this shop. Thanks again Miguel for your help.

Miguel is amazing and one of the best mechanics we have ever worked with. He kept us updated throughout the process with texts and pictures. He finished the work very quickly. He went above and beyond to fix things like brake lights and window issues without charge. He was pleasant and easy to work with. We have a long history of used cars/mechanics and Superior exceeded expectations. Thanks Miguel, the world needs more mechanics like you.

It pains me to remove a star. These guys are incredible. Miguel was so attentive; he gave me his personal number, and kept in touch with me throughout the process. Keep in mind that he works about 130 hours per week during season as you continue reading my review. I brought my truck in about 4 weeks ago. I told Albert, the shop manager, that I had about two weeks to get it done, so no rush. I became slightly concerned, however, when they hadn?t done anything with the truck after a full seven days. After about two weeks, they finally got started. However, I had to cancel RV park reservations and stay in a place that we didn?t want to be for longer than we intended. I dealt with a lot of stress arranging a backup car for the extended repair period. In the end, Miguel delivered the goods, and he threw in some parts and labor for free to compensate for the time I had to wait. I highly recommend the dedication and customer service of this shop, but if you need repairs done quickly during season, you might have to settle for a shop that?s less deservingly popular than Superior Auto Care.

Miguel was very friendly, extremely helpful with all my questions and honest with their service!!!

Unmatched customer service, timelineness, pricing, quality of repair, and honesty. Miguel and his staff work around the clock to diagnose and repair their customers cars. I?ve trusted Miguel with everything from a new transmission to tires to oil changes; you name it, they do it. He?s even worked in my out of town sisters vehicle on the weekend short notice. 100% trustworthy and not a pushy salesman mechanic. I won?t take my vehicles to anyone else.

Support your local businesses! Albert and his team were very efficient and provided excellent service to my Honda. Can?t beat their prices! Couldn?t have asked for a more pleasant experience.

I looked everywhere for an honest mechanic with affordable prices and he was recommended to me by my friends. I was very happy with the service he did on my Volvo convertible and my moms Toyota. He was quick too and since I work not too far he drove me to work and when the car was ready he picked me up. 5 star service for sure! :)

Brains automotive did a great job at fair price repairing my vw 2012 Tiguan in a timely manner. Thank you so happy to have found you. You helped to make our Christmas Happy

BEST And ONLY PLACE TO TAKE YOUR VEHICLE!!! Trustworthy and thourough mechanics! Honest and Reliable!!! Trust me, You WILL NOT BE DISAPPOINTED!!! Miguel's The Best!

Miguel is absolutely incredible. I brought the car unannounced on Saturday and he happy began to inspect the car. He took the time to fully explain what was wrong with the car and offered same day work. I will be going to them for all repairs. Strongly recommend!!

This type of shop is hard to find. Their honest and worked after hours to make sure my work truck was up and running correctly. Quality work is important to me. Thank you

Awesome guys that go the extra mile to take care of their customers! Dealerships will take advantage of you but these guys won't. I highly recommend them. There's no other place I take my vehicles in Lee County.

After asking around for the best, most reliable place, I was so happy that I chose Brian's Complete Automotive. They work on ANY type of vehicle, were less expensive than other shops and were very speedy in getting my SUV back to me. Honest, trustworthy mechanics are hard to come by these days. Highly recommended.

Worked with Albert, was an awesome experience. They really take care of their customers!!! Was able to drop my car off and get it back next day!! I will be taking my car here for all repairs from now on.

Called Miguel on a rear brake issue on my 2015 Ford Edge. Expecting I would have to make a appointment, he said to bring it over and he'd take a look at it. Long story short within 3 hrs I had new rear brakes and rotors and back on the road. Without a doubt, the best service at reasonable prices. I highly recommend this shop. Thanks again Miguel for your help.

Miguel is amazing and one of the best mechanics we have ever worked with. He kept us updated throughout the process with texts and pictures. He finished the work very quickly. He went above and beyond to fix things like brake lights and window issues without charge. He was pleasant and easy to work with. We have a long history of used cars/mechanics and Superior exceeded expectations. Thanks Miguel, the world needs more mechanics like you.

Flippen the best service ever - no more dealerships for my Caddy's