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    Fort Myers, FL 33901

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AUTONET TV

Fort Myers Customer Detective Work

Posted August 18, 2019 7:37 AM

One might say the most challenging part of being an automotive service technician at Superior Auto Care in Fort Myers is diagnosing a problem before it can be fixed.

Cars in FL are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Superior Auto Care introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Superior Auto Care and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Superior Auto Care know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Superior Auto Care
2430 Concorde Dr.
Fort Myers, FL 33901
239-603-3860
http://www.superiorautocare.net



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  • -N. M.

    I looked everywhere for an honest mechanic with affordable prices and he was recommended to me by my friends. I was very happy with the service he did on my Volvo convertible and my moms Toyota. He was quick too and since I work not too far he drove me to work and when the car was ready he picked me up. 5 star service for sure! :)


  • -Donna S.

    Brains automotive did a great job at fair price repairing my vw 2012 Tiguan in a timely manner. Thank you so happy to have found you. You helped to make our Christmas Happy


  • -Tyana K.

    BEST And ONLY PLACE TO TAKE YOUR VEHICLE!!! Trustworthy and thourough mechanics! Honest and Reliable!!! Trust me, You WILL NOT BE DISAPPOINTED!!! Miguel's The Best!


  • -Alvin T.

    Miguel is absolutely incredible. I brought the car unannounced on Saturday and he happy began to inspect the car. He took the time to fully explain what was wrong with the car and offered same day work. I will be going to them for all repairs. Strongly recommend!!


  • -Robert Z.

    This type of shop is hard to find. Their honest and worked after hours to make sure my work truck was up and running correctly. Quality work is important to me. Thank you


  • -W. Earl

    Awesome guys that go the extra mile to take care of their customers! Dealerships will take advantage of you but these guys won't. I highly recommend them. There's no other place I take my vehicles in Lee County.


  • -James O.

    After asking around for the best, most reliable place, I was so happy that I chose Brian's Complete Automotive. They work on ANY type of vehicle, were less expensive than other shops and were very speedy in getting my SUV back to me. Honest, trustworthy mechanics are hard to come by these days. Highly recommended.


  • -Jason L.

    Worked with Albert, was an awesome experience. They really take care of their customers!!! Was able to drop my car off and get it back next day!! I will be taking my car here for all repairs from now on.


  • -Steve S.

    Called Miguel on a rear brake issue on my 2015 Ford Edge. Expecting I would have to make a appointment, he said to bring it over and he'd take a look at it. Long story short within 3 hrs I had new rear brakes and rotors and back on the road. Without a doubt, the best service at reasonable prices. I highly recommend this shop. Thanks again Miguel for your help.


  • -T L.

    Miguel is amazing and one of the best mechanics we have ever worked with. He kept us updated throughout the process with texts and pictures. He finished the work very quickly. He went above and beyond to fix things like brake lights and window issues without charge. He was pleasant and easy to work with. We have a long history of used cars/mechanics and Superior exceeded expectations. Thanks Miguel, the world needs more mechanics like you.

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